Returns
Return of non-defective merchandise is allowed only with prior written authorization from ATD-AMERICAN CO. These returns will be assessed a 25% restocking charge. Only returns of new, unused merchandise will be considered. No return will be considered beyond 3 months after the original shipment. Any expense incurred to return the product to resalable condition will be deducted from the refund.
Inspection & Freight Claims: It is the responsibility of the buyer to inspect all shipments upon receipt and note any visible damage on the bill of lading. Buyer must notify ATD-AMERICAN CO. within 15 days for all damage claims or the buyer will be responsible for filing the claim directly with the responsible freight carrier.
Concealed damage: Claims for concealed damage must be reported to ATD-AMERICAN CO. within 10 days of delivery, and original cartons must be retained.